privacy policy
## 1. Store Identity and Communication
Sportify is pleased to serve you and provide an active and inspiring shopping experience. We are committed to protecting your privacy and operate in accordance with relevant Saudi regulations, including the E-Commerce Law and the Personal Data Protection Law (PDPL).
You can contact us with any inquiries regarding this policy through:
- Email: [email protected]
- Mobile: +966502859949
- Store Website: https://fvtgqh.zid.store/
- Commercial Registration Number: 0110020010
## 2. Types of Data Collected
At Sportify, we strive to collect the minimum amount of data necessary to provide our services and enhance your sports experience. We may collect the following types of data:
- **Personally Identifiable Information:** Full name, mobile number, email address, shipping address, and location details.
- **Order Data:** Products you have purchased, order details, and purchase history.
- **Payment Data:** We do not store credit card or payment data directly. All transactions are processed through secure and reliable payment gateways.
- **Browsing Data and Cookies:** Information about how you interact with our store, such as the pages you have visited, the products you have viewed, and your IP address. We use cookies to enhance your experience.
- **Customer Service Data:** Any information you provide when contacting us for technical support or inquiries.
- **Health Data (Sensitive):** Due to the nature of our store, which offers products in the health and medical sector, we may request your explicit consent to collect sensitive data such as information about allergies, special diets, or any other health details necessary to provide products or advice that accurately match your health needs. This data is handled with the utmost care and confidentiality.
## 3. Purposes of Use
We use your data to enable you to make the most of an active and sporty lifestyle, for the following purposes:
- **Order Fulfillment and Shipping:** To process and deliver your products to you.
- **Payment and Invoicing:** To manage payment processes and issue necessary invoices.
- **Customer Service:** To support you, answer your inquiries, and resolve any issues you may encounter.
- **Marketing:** (with your explicit consent) To send you promotional offers, new products, and tips that may be of interest to you.
- **Experience Improvement:** To analyze how you use the store and improve the products and services offered.
- **Fraud Prevention:** To protect our store and customers from fraudulent activities.
- **Regulatory Compliance:** To comply with the laws and regulations applicable in the Kingdom of Saudi Arabia.
- **Personalization of Health Products and Services:** If you consent to sharing sensitive health data, it will be used to provide product or service recommendations that are compatible with your health condition and specific needs. We are committed to minimizing the collection of this data and processing it with the utmost care.
4. Legal Basis and Consent
We are committed to processing your personal data on a well-established legal basis, including:
- **Performance of a Contractual Relationship:** When you make a purchase or request a service from us, processing your data is necessary to fulfill that contract.
- **Statutory Obligation:** Data processing may be necessary to comply with applicable laws and regulations in the Kingdom of Saudi Arabia.
- **Legitimate Interest:** We may process your data for purposes related to our legitimate interests (such as improving our services or preventing fraud), provided that such processing does not infringe upon your fundamental rights and freedoms.
- **Consent:** In certain cases, particularly with regard to direct marketing communications or the processing of sensitive health data, we will request your explicit consent before processing your data. You have the right to withdraw this consent at any time as easily as you gave it, and the withdrawal of consent will not affect the lawfulness of any processing that took place before its withdrawal.
## 5. Data Sharing with Third Parties
We share your data only in a very limited capacity to provide our services efficiently, and only with trusted third parties who adhere to the same data protection standards as us. We may share your data with:
- **Shipping and Delivery Companies:** to ensure your orders arrive on time.
- **Electronic Payment Gateways:** to process payments securely.
- **Hosting Providers:** to host and operate our online store.
- **Analytics Tools:** to analyze our store's performance and improve the user experience.
- **Messaging Service Providers:** to send order updates or marketing messages (with your consent).
- **Official Authorities:** if legally required by a court order or other legal requirement.
## 6. Retention and Deletion Period
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or for as required by applicable laws and regulations in the Kingdom of Saudi Arabia (such as accounting record-keeping requirements). After this period, we will securely destroy the data in a way that prevents access to or recovery of it, taking extra care with sensitive health data that requires higher destruction standards.
## 7. Data Subject Rights
We believe in your right to full control over your personal data. As a Sportify customer, you have the following rights under the Personal Data Protection Regulation (PDPL):
- **Right to Know:** To know how your data is collected and processed.
- **Right to Access:** To request a copy of the personal data we hold about you.
- **Right to Rectification:** To request the correction of any inaccurate or incomplete data.
- **Right to Destruction:** To request the destruction of your personal data under certain circumstances.
- **Right to Withdraw Consent:** To withdraw your consent to the processing of your data (where the legal basis is consent) at any time.
- **Right to Object:** To object to the processing of your data under certain circumstances.
- **Right to Complain:** To file a complaint with the appropriate authority if your rights have been violated.
To exercise any of these rights, please contact us via the email address provided in this .