Return and exchange policy
Welcome to Sportify! We always aim to provide you with the best shopping experience and high-quality products that support your active and healthy lifestyle. To ensure a smooth and transparent return or exchange process, please see our detailed policy below.
Last updated: 2026-06-22
## Return and Exchange Policy
At Sportify, we believe in the quality of our products and customer satisfaction. Therefore, we are pleased to offer a return and exchange policy for any product within **14 days** of receiving your order. This period allows you to verify the product and its suitability for your athletic needs.
For services, you can cancel or modify your order before it is started by coordinating with our customer service team.
## Condition of Product or Service
To ensure a smooth return and exchange process, the returned or exchanged product must be in its original condition as received. This includes:
- The product must be unused.
- It must be in its original packaging and unopened.
- It must be accompanied by the original invoice or order number. - It must not have been damaged or misused.
- It must not show any signs of use or odors.
- It must be complete with all its accessories, such as the original box and warranty cards.
## Excluded Products or Cases
We prioritize your health and safety. In accordance with health standards and local regulations, some products cannot be returned or exchanged after the packaging has been opened or used. This is to maintain product quality and prevent any harm to public health. These products and cases include:
- Opened or used products, especially those related to health and personal hygiene.
- Perishable products, unless the reason for return is a manufacturing defect or damage prior to receipt.
- Custom-designed or modified products.
- Digital products after they have been downloaded or activated.
- Health products (such as nutritional supplements and fitness equipment) that have been opened or used, for safety reasons.
- Services after they have commenced.
- Products with a short shelf life after that period has passed or after they have been used. - Medical devices that require specific storage conditions or are for personal use after opening their original packaging.
- Products that are non-returnable for health or safety reasons.
## Order Process
To submit a return or exchange request, please contact us within the specified period (14 days from the date of receipt) via one of the following channels:
- Email: [email protected]
- Mobile (WhatsApp): +966502859949
- Through your Sportify store account (fvtgqh.zid.store)
Please provide us with the following information to facilitate the processing of your request:
- Order number.
- A clear deion of the reason for the return or exchange.
- Clear photos of the product and its condition (especially in cases of damage or defects).
- Your contact information (name and mobile number).
## Shipping Fees and Who Bears Them
The responsibility for bearing shipping fees is determined as follows:
- **If the reason for the return or exchange is due to an error on the part of Sportify or a manufacturing defect in the product:** The store bears all shipping fees associated with the return or exchange.
- **If the customer wishes to return or exchange the product without any error on the part of the store (change of mind, unwillingness, etc.):** The customer bears the shipping fees for returning the product to the store, in addition to the shipping fees for the replacement product, if applicable.
## Refund Method and Timeframe
After receiving the returned product and verifying its condition and compliance with the stated conditions, your payment will be refunded.
- **Refund Method:** The refund will be issued using the original payment method used at the time of purchase.
- **Refund Timeframe:** The refund will be processed within 7 to 14 business days from the date we receive the returned product and verify its compliance with the conditions.
- Any administrative or shipping fees incurred by the customer will be deducted from the refund amount before it is issued.
## Damaged or Incorrect Product
At Sportify, we strive to deliver your orders in perfect condition and exactly as ordered. If you receive a damaged or incorrect product (different from your order), please contact us within 24-48 hours of receiving your order.
- Please provide us with clear photos of the damaged or incorrect product, your order number, and your contact information.
- We will investigate the issue and take immediate action, either replacing the product with a correct and undamaged one at the store's expense or issuing a full refund.
## Discounted Products and Promotions
Discounted products and products purchased as part of promotional offers are subject to a specific return and exchange policy.
- **Discounted Products:** Discounted products can be returned or exchanged within 14 days of receipt, provided they are in their original condition and comply with the terms mentioned above.
- **Final Clearance Sale:** Any products explicitly marked as being in "Final Clearance" are not subject to the return or exchange policy. Please double-check your selection before completing your purchase.
## Link to Terms and Conditions
This return and exchange policy is an integral part of and complements Sportify's Terms and Conditions (https://fvtgqh.zid.store/page/terms-conditions). Please refer to the general Terms and Conditions for more details governing our relationship with you as a customer.
## Policy Suitability for the Health and Medical Industry
Sportify's return and exchange policy is designed to suit the nature of health, medical, and personal care products.
- **Customer Protection and Safety:** We emphasize that health products, devices, and supplements that have been opened or used cannot be returned for health and safety reasons. This is to ensure the safety of all our customers and maintain product quality.
- **Preions and Devices:** Preion products and medical devices come with specific warranties from the manufacturers.